General Conditions of Sale and Use (GCS)

Terms of Use

This website is operated by Mind Cocoon. By accessing this site and/or purchasing my products, you agree to the following terms ("Terms and Conditions of Sale and Use" or "Terms"), as well as any additional policies accessible here or via links. These terms apply to all users of the site.

ARTICLE 1 – CONDITIONS OF USE OF THE ONLINE STORE

By accepting these terms, you confirm that you are of the age of majority in your country of residence and that you authorize me to allow any minor under your responsibility to use this site.

Use of my products for any illegal or unauthorized purpose is prohibited. Nor may you violate any laws in your jurisdiction.

ARTICLE 2 – GENERAL CONDITIONS

I reserve the right to refuse access to my services to anyone, at any time, for any reason.

Your content (excluding credit card information) may be transferred unencrypted over various networks. Credit card information is always encrypted during transmission.

ARTICLE 3 – ACCURACY OF INFORMATION

I do my best to ensure that the information on the site is accurate and up to date. However, it may not always be complete. If you rely on this information, please be aware that it is at your own risk, but I am here for any questions or clarifications.

ARTICLE 4 – PRICE OF PRODUCTS AND VAT

I am not subject to VAT in Switzerland. This means that my prices are displayed without VAT, and no VAT will be added to your order. For international orders, local taxes or customs duties may apply depending on the regulations of your country. These costs are your responsibility as the recipient.

ARTICLE 5 – DELIVERY

Shipping time
As items are made to order, it typically takes 3-10 business days, depending on your location, before you receive your order.

Shipping location
I work with trusted partners with facilities throughout Europe. This allows products to be produced and shipped from a center close to you, reducing delivery times.

Customs fees
Additional customs and tax fees may apply for international orders. These fees are your responsibility and charged by your local customs office. I advise you to check your country's policies to avoid any surprises.

Delivery in several packages
As I work with several producers, your order may be shipped in several packages, even if it was placed in one go. Each package will have its own tracking number which will be communicated to you.

Order not received
Before contacting me, I invite you to check the package tracking in the shipping confirmation email. Make sure the delivery address is correct, and contact your local post office. If the package has not been delivered or found, write to me at info @mind -cocoon .com with your order number. If an error in the address caused the package to be returned, I can send you a new order, but the shipping costs will be at your expense.

Major forces

I will not be held responsible for any delay or failure to perform my obligations due to unforeseen circumstances or force majeure, such as natural disasters, strikes, technical incidents, or other events beyond my control.

ARTICLE 6 – PRODUCTS OR SERVICES

Some products or services may be available online only in limited quantities. Product descriptions and prices are subject to change without notice, and while I make every effort to ensure product quality, some items may not always meet expectations.

ARTICLE 7 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

I reserve the right to refuse or modify any order. You agree to provide complete and accurate order and account information and it is your responsibility to promptly update this information.

ARTICLE 8 – COMMENTS AND SUGGESTIONS

If you send me suggestions, you grant me the right to use them without restriction. I am not required to keep them confidential or pay you for them, but I am always grateful for constructive feedback.

ARTICLE 9 – PERSONAL INFORMATION

Your submission of personal information is governed by my Privacy Policy . Please review it for more information.

ARTICLE 10 – ERRORS AND INACCURACIES

There may be errors in the information on the site. I make every effort to correct them promptly if this is the case, and I reserve the right to update information or cancel orders as necessary, even after an order has been placed.

ARTICLE 11 – RETURN AND REFUND POLICY

Returns and exchanges
You have the right to withdraw within 14 days of receiving your order. I encourage thoughtful purchases, as each item is made to order, limiting waste.

Refunds
Refunds are only offered for incorrect or damaged items. If this is the case for you, please write to me at info@mind-cocoon.com with photos of the affected items so I can refund you.

ARTICLE 12 – PROHIBITED USES

You may not use the Site or its content for any illegal purpose, to violate any laws, to harass, defame or discriminate against anyone, to submit false information or to upload viruses. Any violation may result in termination of your access.

ARTICLE 13 – EXCLUSION OF WARRANTIES AND LIMITATION OF LIABILITY

I strive to provide you with a fast and reliable service, but I cannot guarantee that everything will always be perfect. Problems may arise, but please know that I am here to help you as best I can. Products and services are offered as is, without warranty, but please do not hesitate to contact me if you encounter any problems.

ARTICLE 14 – INTELLECTUAL PROPERTY AND COPYRIGHT

All content on this site, including text, images, designs, graphics, logos, icons, videos, and products offered, is the property of Mind Cocoon. Any use, reproduction, distribution, modification or exploitation of this content without my prior written consent is not authorized. If you wish to use content from my site, do not hesitate to contact me, I am always open to discuss it.

ARTICLE 15 – COMPENSATION

If ever a situation leads you to violate these conditions or the law, you agree to cover me in the event of a claim or request, but I am always here to find solutions together.

ARTICLE 16 – SEVERABILITY

If any part of the Terms is found to be illegal or unenforceable, that part will be severed, but the remainder of the Terms will remain in effect.

ARTICLE 17 – TERMINATION

These Terms are effective until terminated by you or by me. You may terminate them at any time by stopping using my Services. If you violate these Terms, I may terminate them, but I prefer that we work things out before we get to that point.

ARTICLE 18 – ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and me, superseding any prior communications or agreements.

ARTICLE 19 – MODIFICATIONS OF THE CONDITIONS

I reserve the right to modify these Terms at any time. It is your responsibility to review this page periodically. Your continued use of the Site following a modification constitutes your acceptance of them.

ARTICLE 20 – APPLICABLE LAW AND JURISDICTION

These General Conditions of Sale and Use are governed by the laws in force in Switzerland. In the event of a dispute, the Swiss courts will have sole jurisdiction to resolve it.

ARTICLE 21 – Contact

For any questions, write to me at info@mind-cocoon.com .